UK RAILWAYS

Further to my post this week regarding the delay on First Great
Western, I have received Rail Travel Vouchers as compensation.

I spoke to FGW Customer Care on the day and they took my journey
details - ticket type, price paid for the ticket and (unusually, I
thought) the 5 digit ticket number.

So even without sending my ticket, Ive received RTVs. Full credit to
FGW Customer Care for replying so promptly to a delay claim - Im
still waiting for a claim from an Intercity TOC sent in June!

I thought it was unusual for a TOC not to ask for a rail ticket when
seeking compensation. Isnt the ticket number just sequential, or can
further details be obtained from it by entering it into an internal
rail system perhaps (such as full transaction details)?

Henry Littleton wrote:


If you have the NLC, ticket number and window number (all of which are
printed on the same line on most tickets), then yes.

However, S-Sema charge a fee for the lookup so perhaps this should be
taken into account when issuing RTVs? :-)

Ta,
--
Rob
http://www.gbrail.org.uk